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Mathis Brothers Indio attempts Fraud
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Jul 10, 2008 Mathis Brothers complaint by Bj9030 |
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I bought a new office suite from the Mathis Brothers Store in Indio, on June 9th,2008. They had 5 of the 7 pieces in stock, and promised the two remaining pieces by the end of the month.
We got the 5 pieces home and upon unboxing them, discovered that 2 of them were damaged.
We took the damaged goods back.
June 25th, they call and say that 2 of the pieces are in, but they can no longer get the Main piece, (the desk), and they offer us the damaged desk that we returned, at a discount. I tell them NO, we want the NEW furniture that we paid for.
July 3rd, they call, saying all pieces are in.
When we get there, they try giving us the damaged desk that we returned, back to us.
We refused it and they said that was the only one they had. We told them to cancel our entire order, and mysteriously they came up with a NEW, in-the- box desk.
We Got it home, and when unboxed, discovered that it too had been dropped from a forklift, crushing a corner and breaking it off.
Mathis Brothers offered to have someone repair it.
We refused. They told us they would order new, and put notes on the account, to insure only new, undamaged furniture would be delivered.
July 10th. The truck got here and started to unload a "Used" unboxed Hutch. I told the driver we did not order that. He then stated to unload a "Used" unboxed desk. I could see cracks in the side, where it had been screwed into another piece of furniture.
I told the driver that it was supposed to be New, In-the-Box furniture. He told me, they told him, to tell me it was new.
I refused the delivery and called Mathis Brothers. They said that there were notes on my account to only deliver NEW, In-the-box furniture. They could not understand how used furniture was being delivered.
They now tell me that they will deliver "New" furniture, this time, and i should expect delivery by July 25th, almost 2 months after my original purchase.
What do you want to bet, they deliver used, damaged furniture again, and try and pawn it off on me as "New" ?
Use "Extreme" Caution when dealing with this company, as they will attempt to charge you full, premium price, and deliver used, damaged, or Showroom Demo, furniture, and pass it off Fraudulently as new.
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1. Written by Bj9030, on 25-07-2008 11:50
Mathis Brothers responded back to the BBB. Below is their response:
I want to assure you that no employee is ever instructed to lie. When dealing with imported product, made in China, we are subject to availability of their containers and ship times do change without notice to us. Also, every piece of furniture that is shipped to us requires some touch up.( IS DAMAGED) It goes into trucks and on ships and comes out of the box often with minor damage and touch up is required. We will be receiving another container in August. I checked with the manufacturer and it is pushed back to the end of August now. We can exchange it when it arrives with the customers understanding it could be 6 weeks or more before we have it available. Our Ontario store is also out of stock and waiting on 2 containers.With the amount of trouble the customer has experienced and at least 6 more weeks before completion, I do not want to delay the customer getting their home office settled or any more frustration. I can pick everything up at their convenience and refund their money.
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